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2022-08-18
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Hutchison Telecom Hong Kong Holdings was awarded ISO9001:2008 and iso10002:2004

ctiforum July 12 news (Ouyang): ctiforum July 12 news (Ouyang): Hutchison Telecom Hong Kong Holdings Limited recently announced that its mobile communication 3 Hong Kong, including customer services provided by 3shop, 3teleservices center re, 3 mobile communication equipment service center and 3exper I testing equipment engineering all materials workshop, It has successfully passed the evaluation of Hong Kong General Notary Public Co., Ltd. and obtained the international verification of ISO 9001:2008 quality management system and ISO 10002:2004 customer complaint management system, which is sufficient to prove that the high-quality customer service has reached the international level and has written an important milestone for the company's customer service

3 Hong Kong has been certified with ISO 9001:2008 quality management system and ISO 10002:2004 customer complaint management system, which shows that the company adopts process management methods to develop, implement and improve the efficiency of quality management system in order to meet customer requirements and improve the satisfaction of class 1 thermoplastic after physical modification after adding various additives

service tenet customer-oriented to provide perfect telecommunications and consulting services

3 Hong Kong has always been in line with the customer-oriented service tenet, providing customers with convenient, considerate and high-quality services in an all-round way, and the field of plastic utilization is expanding day by day, actively exploring different channels, deepening communication and interaction with customers, in order to bring satisfactory services to customers

with the increasing demand for data products and services in the market, 3 Hong Kong has been keen to increase its contact points with customers in recent years. In 2010, it began to open a brand-new 3shop in central and North Point to provide all-round telecommunications and consulting services, bringing a refreshing image to customers. Seeing that intelligent and tablet computers with diversified functions have been popular in recent years, 3shop has recently updated and added 3 intelligent service stations, where professionals provide consulting services on the spot to help customers establish personalized devices. At the same time, 3 Hong Kong has opened 3 mobile communication equipment service centers in Causeway Bay and Mongkok, which are dedicated to providing one-stop services for iPhone and blackberry customers, including the latest and hottest mobile communication product information, professional technical support and maintenance services. In addition, in order to let customers have a more comprehensive understanding of various applications, 3 Hong Kong has set up a 3exper friendship workshop to regularly hold free smart lectures, promote the most popular applications and game software, and help customers master the secrets of smart operation

3 Hong Kong is also committed to improving the quality of customer service. Earlier, it launched 3ichat, a 24-hour real-time dialogue with customer waiters, which is fast and slow. It also added a resource center to provide applied teaching videos, and developed intelligent applications such as my3 and 3shor tcode, in order to establish closer contact with customers through different channels

about Hutchison Telecom Hong Kong Holdings Limited

Hutchison Telecom Hong Kong Holdings Limited is a leading integrated telecommunications service operator in Hong Kong. Hutchison Telecom Hong Kong Holdings provides advanced mobile communication and Wi Fi wireless services, home fixed broadband, home and IDD services in Hong Kong and mobile communication services in Macao under three brands. The company launched 4G LTE service in Hong Kong in May 2012, with data transmission speed up to 100Mbps. In addition, Hutchison Telecom Hong Kong Holdings, with the Hutchison Global Telecom brand, provides cutting-edge fixed line telecommunications solutions for enterprises and network customers in Hong Kong and around the world. Hutchison Telecom Hong Kong Holdings is a member of Hutchison Whampoa Limited group. Through the latest telecommunications technology, it provides world-class telecommunications services and innovative products, creates market trends and leads the development of the industry

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